By Joining Scent by Mail, you are treating yourself to 3, 5 or 7 monthly home fragrance delights, all carefully selected and personally tried and tested by myself and my team. With over 10 years' experience selling multiple Candle Brands, I have had the pleasure of trying out thousands of scents and products from over 40 Top brands and it is from this experience that I bring you Scent by Mail! Every Single Product that features in our monthly boxes is personally tested in my own home to ensure the quality and scent throw is amazing!
All of the products featured in our boxes are full sized Small Products as available on the High street. We do not feature specially made "tester" sizes. The products featured within each month boxes also represent up to 25% off RRP saving (if you were to buy each of the items individually at RRP).
Let us broaden you scent horizons by introducing you to a host of seasonal scents that we know you'll love, all delivered right to your door. Each month we will send you 3, 5 or 7 Full Size "Small" Home Fragrance products (depending which subscription size you choose.) You can expect a mix of Glass or Tinned Candles, Scented Sachets, Wax Melts, Votive Candles, tea lights and much more all carefully selected from 40 Top Brands.
The price you pay per month depends on whether you pick our 3,5 or 7 piece monthly box- our prices are as follows:
Scent Explorer 3 Piece Plan
- starts from £18.00 Per month
Scent Enthusiast 5 Piece Plan
- Starts from £23.00 per month
Scent Extraordinaire 7 Piece Plan
- Starts from £27.50 per month
all our plans also have an additional £2.95 per month UK postage charge
Gift Plans - Click to View all
Subscribe for yourself plans - Click to view all
Each month we will send you 3, 5 or 7 Full Size "Small" Home Fragrance products (depending which subscription size you choose.) You can expect a mix of Glass or Tinned Candles, Scented Sachets, Wax Melts, Votive Candles, tea lights and much much more so that you can find your new favourite scents and brands.
Yes, with our monthly subscription plan you can cancel whenever you want up to a week before your next box is due to ship for a totally hassle-free experience. With 3, 6 or 12-month subscriptions you can opt out at the very end of your plan. Or alternatively you can pay a little extra and try out or gift a one off box
When you first join you will get a special edition "our favourites" box which features 3, 5 or 7 of our personal favourite home fragrance products! Your First Box will usually arrive within 5-8 working days of placing your order. After this, if your subscription was initially set up between the 1st-14th of a month your second box will ship the 1st of the following month. For example,
subscriptions set up the 1st-14th April will have their second box shipped the first week in may). If your subscription was set up the 15th-31st of the month your second box will ship the first week of the month after, i.e. if you order on the 16th April, your second box will ship the first week in June. After this initial 2 months all further boxes will ship the first week of each month.
Yes, Scent By Mail Boxes make the perfect Gift....the gift that keeps giving if you treat someone to 3,6, or 12 months of boxes - view all gift boxes here
!! you can also send a one off month of Home fragrance discoveries to someone special here! All of our Gift Plans come with no commitment and are one off non recurring payments.
Yep, check out one off Boxes! You can either try out or gift a friend a one off box before joining our monthly subscription! Just Click here
We currently ship to the UK, Ireland and many European countries - postage to UK is charged at £2.95 per month and to Ireland is £4.95 per month. Other European destinations are £7.95 per month. We currently use Royal Mail Click and Drop Tracked Service.
Gift Subscriptions are the perfect option if you wish to gift a scent by Mail plan to someone other than yourself. Gift subscriptions are one off non recurring payments- so once the duration of the plan expires there will be no further payments taken.
General Rebillable Subscriptions are available to purchase on a monthly, 3,6 or 12 month basis and are automatically renewed on the cycle selected, or until the subscriber chooses to cancel. These should be purchased for yourself - so you are in control of your own account.
After your first box, your subscription will fall in line with our regular monthly billing and shipping cycle - we bill on the 28th of each month and aim to ship in the first week of each month (you will receive a dispatch email to let you know when it's on its way!)
A Scent by Mail Gift Subscription is an amazing gift that allows you to ship one Scent by Mail box per month filled with 3,5 or 7 Candle and Home fragrancing Products, to your gift recipient for the duration of your selected subscription.
You can purchase a one off, 3, 6, or 12-month Gift Subscription as a one-time purchase that will not automatically renew (you will not be billed again.)
You will get to choose the date that the recipient's first box will ship from our warehouse - please note this is NOT the date that the gift will be received. You will also receive an email with an E-Gift Certificate which you can pass on if you wish and you can add a gift message at checkout which will be added into their first month box.
Your recipient's first Gift Subscription Box will be shipped via Royal Mail Click and Drop service to arrive in 3-5 working days after leaving our warehouse. The first Box is a favourites box which contains "our favourites".
Future boxes will be a complete surprise full of amazing products which your recipient will adore!
Your recipient will receive your personal gift message card with their first Scent by Mail Box so they know who the gift is from. They will also receive a welcome card to introduce them to their subscription and an explanation of the duration of their subscription and when they can expect delivery of their future boxes.
Yes of course! As soon as you purchase a gift subscription we will email you an E Gift Certificate which you can pass on to your recipient if you wish or alternatively you can set the subscription up and just surprise them when it arrives on their doorstep (don't forget your personal gift message will be included inside the first box so they know who the gift is from and the length of the plan they have been gifted.)
Once you have purchased your personal subscription, your first Scent by Mail box will ship within 24-48 working hours and will be sent out via Royal Mail Click and Drop tracked service. You should therefore receive your first box within 5-10 working days from the date of ordering.
Following that, if you initially signed up between the 1st-14th of a month, your second box will ship as normal the first week of the next month (orders placed 14th April will get their second box the 1st of May) whilst subscriptions started on the 15th to 31st of a month will receive their second box slightly later ( 15th-31st of April for example will ship their second box the 1st week in June and all subsequent boxes will ship the 1st week in all subsequent months.
Upon Signing up your first box will ship within 24-48 working hours. You should receive your first box within 5-10 working days. Please see above for second and subsequent shipping dates.
Simply login to your Account via a desktop computer to request a password reminder. Click Here
Simply Log in to your account via desktop computer to update any shipping details.
Monthly subscriptions: your first month will be billed at the point of subscribing. If you set up your subscription between the 1st-14th of the month your second payment will be taken the 28th of the same month (so if you join us between 1st-14th April your second payment will be the 28th April) and subsequent payments will be taken on the 28th of each month thereafter.
If you set up your subscription between the 15th-31st of a month your second payment will be delayed by around 6 weeks ( if you set your subscription up the 15th-31st March for example your second payment will be taken around 28th April).
No your first box will ship within 24-48 hours of placing your order however all of our subsequent boxes ship the first week of each month.
Simply log in to your account via desktop computer to update any billing information.
If you've already been billed for the current month (billing is placed on the 28th of every month) your cancellation will go into effect the following month and you will still receive the current month's box which has already been paid for. If you emailed our support team to request a cancellation this must be done in 7 working days advance of your next billing date if you do not want to receive the next months box.
If you have a 3,6 or 12 month subscription, you can opt out of automatic renewal in your final month. Alternatively you can contact us before your renewal date at email@example.com
. Please ensure to get in touch at least 7 working days before the renewal date to ensure our team have time to process your request. If you have been renewed and billed for a new 3,6 or 12 month subscription - you will need to return the first box on the renewed subscription back to us unopened and in the original packaging in order to receive a full refund if you wish to cancel the subscription. Returns must be made within 14 days of receipt of the box. All postage costs associated for returning such boxes cannot be refunded- please keep hold of your proof of postage should anything should happen to your parcel en route back to us.
You can cancel your subscription by logging
into your account via a desktop, visiting your "Account Settings", and selecting "Cancel my subscription". Follow the onscreen steps for and you will be prompted to fill out a very short survey and confirm your cancellation. Once your cancellation is complete, all billing will be cancelled and a confirmation email will be automatically received for your records.
Remember, if you've already been billed for the current month (billing takes place on the 28th of the previous month), your cancellation will be effective starting next month.
If you have a 3,6 month or 12 month subscription - in the final month of your subscription after your last Scent by Mail box has been shipped you will see a red "Opt out of renewal" link in your account. This must be selected before the 1st of the following month to ensure this is not renewed and the subscription is cancelled.
You will not see a link to "opt out" and cancel the subscription if you are trying to do this before the final month of your subscription.
You are able to cancel your 3, 6 or 12 month Subscription within your first month by contacting us at firstname.lastname@example.org
and arranging a return on your first box (Postage costs are not refundable.)
Beyond your first month, we are not able to cancel the Subscriptions. However, we are able to opt you out of a future automatic renewal on all of these subscriptions.
If you wish to opt out in the final month of your subscription you will need to log into your Scent by Mail account via a desktop. A red "Opt Out" link will be visible in your Account and Track box (located under your Name) - select this and this will opt you out of the renewal.